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Clinical complaints and their handling: a time for change?

OBJECTIVES--To assess the performance of the hospital complaints procedure for complaints proceeding to peer review and the quality of responses to complainants. DESIGN--Retrospective study of data on clinical complaints proceeding to peer review during 1986-91 from clinical records, correspondence,...

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Detalhes bibliográficos
Main Authors: Donaldson, L J, Cavanagh, J
Formato: Artigo
Idioma:Inglês
Publicado em: 1992
Assuntos:
Acesso em linha:https://ncbi.nlm.nih.gov/pmc/articles/PMC1056801/
https://ncbi.nlm.nih.gov/pubmed/10136824
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