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Clinical complaints and their handling: a time for change?
OBJECTIVES--To assess the performance of the hospital complaints procedure for complaints proceeding to peer review and the quality of responses to complainants. DESIGN--Retrospective study of data on clinical complaints proceeding to peer review during 1986-91 from clinical records, correspondence,...
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| Main Authors: | , |
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| Format: | Artigo |
| Sprog: | Inglês |
| Udgivet: |
1992
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| Fag: | |
| Online adgang: | https://ncbi.nlm.nih.gov/pmc/articles/PMC1056801/ https://ncbi.nlm.nih.gov/pubmed/10136824 |
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