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The Importance of Frequent Flyer Programs: An In-depth Analysis

This paper discusses the important roles of frequent flyer programs (FFPs) in the airline industry with an emphasis on FFPs as a tool for airline business development, a customer relationship management (CRM) tool, and an airline tool of highest return of investment among CRM initiatives. An FFP is...

Whakaahuatanga katoa

I tiakina i:
Ngā taipitopito rārangi puna kōrero
Kaituhi matua: Chayapoj Lee-Anant
Hōputu: Artigo
Reo:Inglês
I whakaputaina: Instituto de Aeronáutica e Espaço (IAE) 2022-04-01
Rangatū:Journal of Aerospace Technology and Management
Ngā marau:
Urunga tuihono:https://www.scielo.br/j/jatm/a/G7RdJbxRj3rXcLMqbgpwrzv/?format=pdf&lang=en
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