The Importance of Frequent Flyer Programs: An In-depth Analysis
This paper discusses the important roles of frequent flyer programs (FFPs) in the airline industry with an emphasis on FFPs as a tool for airline business development, a customer relationship management (CRM) tool, and an airline tool of highest return of investment among CRM initiatives. An FFP is...
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| Autor principal: | |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Instituto de Aeronáutica e Espaço (IAE)
2022-04-01
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| coleção: | Journal of Aerospace Technology and Management |
| Assuntos: | |
| Acesso em linha: | https://www.scielo.br/j/jatm/a/G7RdJbxRj3rXcLMqbgpwrzv/?format=pdf&lang=en |
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