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LOVE OF LABOR: A PHENOMENOLOGICAL INQUIRY OF UNPAID OVERTIME EXPERIENCED BY BPO EMPLOYEES

The present study investigated the unpaid overtime experienced by BPO rank-and-file employees and its effect on their career growth, well-being, and labor earnings. How unpaid overtime affects the morale and productivity of employees, and how responsive the organization's policies are to their need...

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Principais autores: Larysa Shynne Serilla, Hazel Mae B. Suarez, Hardlyjun M. Naquila, Christian Paul Moyon
Format: Artigo
Sprog:Inglês
Udgivet: Universiti Malaysia Pahang Al-Sultan Abdullah Publishing 2022-11-01
Serier:International Journal of Industrial Management
Fag:
Labor
Employee benefits
Unpaid overtime
Management Practices
Online adgang:https://journal.ump.edu.my/ijim/article/view/9001
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