The Construction of Organizational Identity: Discourses on a Brazilian Private Railroad
The purpose of this paper is to investigate the antecedents and consequences of consumer trust after complainthandling episodes about services. A cross-sectional study was carried out with complainers of banks and airlinecompanies. The respondents were approached at an International Airport in Brazi...
Zapisane w:
| Wydane w: | BAR - Brazilian Administration Review |
|---|---|
| Główni autorzy: | , , |
| Format: | Artigo |
| Język: | Inglês |
| Wydane: |
Associação Nacional de Pós-Graduação e Pesquisa em Administração
2008
|
| Hasła przedmiotowe: | |
| Dostęp online: | https://www.redalyc.org/articulo.oa?id=84150301 |
| Etykiety: |
Nie ma etykietki, Dołącz pierwszą etykiete!
|