The Construction of Organizational Identity: Discourses on a Brazilian Private Railroad
The purpose of this paper is to investigate the antecedents and consequences of consumer trust after complainthandling episodes about services. A cross-sectional study was carried out with complainers of banks and airlinecompanies. The respondents were approached at an International Airport in Brazi...
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| Publicado no: | BAR - Brazilian Administration Review |
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| Principais autores: | , , |
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Associação Nacional de Pós-Graduação e Pesquisa em Administração
2008
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| Assuntos: | |
| Acesso em linha: | https://www.redalyc.org/articulo.oa?id=84150301 |
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