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Service quality management based on the application of the ITIL standard
The modern world has led companies to become increasingly competitive, highlighting the customer as the core element of commercialization processes, and also recognizing the need to treat all internal activities as customers in the delivery of products/services to final consumers. An important eleme...
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| Publicat a: | Dyna |
|---|---|
| Autors principals: | , , |
| Format: | Artigo |
| Idioma: | Inglês |
| Publicat: |
Universidad Nacional de Colombia
2014
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| Matèries: | |
| Accés en línia: | https://www.redalyc.org/articulo.oa?id=49631663006 |
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