Gil-Gómez, H., Oltra-Badenes, R., & Adarme-Jaimes, W. (2014). Service quality management based on the application of the ITIL standard. Dyna.
シカゴスタイル引用形Gil-Gómez, Hermenegildo, Raúl Oltra-Badenes, , Wilson Adarme-Jaimes. "Service Quality Management Based On the Application of the ITIL Standard." Dyna 2014.
MLA引用形式Gil-Gómez, Hermenegildo, Raúl Oltra-Badenes, , Wilson Adarme-Jaimes. "Service Quality Management Based On the Application of the ITIL Standard." Dyna 2014.
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