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Service quality management based on the application of the ITIL standard

The modern world has led companies to become increasingly competitive, highlighting the customer as the core element of commercialization processes, and also recognizing the need to treat all internal activities as customers in the delivery of products/services to final consumers. An important eleme...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Veröffentlicht in:Dyna
Hauptverfasser: Hermenegildo Gil-Gómez, Raúl Oltra-Badenes, Wilson Adarme-Jaimes
Format: Artigo
Sprache:Inglês
Veröffentlicht: Universidad Nacional de Colombia 2014
Schlagworte:
Online Zugang:https://www.redalyc.org/articulo.oa?id=49631663006
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