Service provision during the Covid-19 pandemic: Impact on customer well-being and repurchase intention1
Purpose: This research aims to explore how the maintenance of customers’ relations with service providers during the Covid-19 pandemic affects customers’ well-being and repurchase intentions for the postpandemic period. Originality/value: This paper uses empirical data collected during the Covid-19...
Guardado en:
| Publicado en: | RAM. Revista de Administração Mackenzie |
|---|---|
| Autores principales: | , , , |
| Formato: | Artigo |
| Lenguaje: | Inglês |
| Publicado: |
Universidade Presbiteriana Mackenzie
2022
|
| Materias: | |
| Acceso en línea: | https://www.redalyc.org/articulo.oa?id=195473056004 https://www.redalyc.org/journal/1954/195473056004/ https://www.redalyc.org/journal/1954/195473056004/html/ https://www.redalyc.org/journal/1954/195473056004/195473056004.epub https://www.redalyc.org/journal/1954/195473056004/movil |
| Etiquetas: |
Sin Etiquetas, Sea el primero en etiquetar este registro!
|