Service provision during the Covid-19 pandemic: Impact on customer well-being and repurchase intention1

Purpose: This research aims to explore how the maintenance of customers’ relations with service providers during the Covid-19 pandemic affects customers’ well-being and repurchase intentions for the postpandemic period. Originality/value: This paper uses empirical data collected during the Covid-19...

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Vydáno v:	RAM. Revista de Administração Mackenzie
Hlavní autoři:	Thiago S. Glasenapp, Simoni F. Rohden, Lucas B. Dorneles, Cristiane Pizzutti
Médium:	Artigo
Jazyk:	Inglês
Vydáno:	Universidade Presbiteriana Mackenzie 2022
Témata:	Administración y Contabilidad
On-line přístup:	https://www.redalyc.org/articulo.oa?id=195473056004 https://www.redalyc.org/journal/1954/195473056004/ https://www.redalyc.org/journal/1954/195473056004/html/ https://www.redalyc.org/journal/1954/195473056004/195473056004.epub https://www.redalyc.org/journal/1954/195473056004/movil
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