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Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights
INTRODUCTION: A global rise in patient complaints has been accompanied by growing research to effectively analyse complaints for safer, more patient-centric care. Most patients and families complain to improve the quality of healthcare, yet progress has been complicated by a system primarily designe...
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| Gepubliceerd in: | BMJ Qual Saf |
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| Hoofdauteurs: | , , , , , |
| Formaat: | Artigo |
| Taal: | Inglês |
| Gepubliceerd in: |
BMJ Publishing Group
2020
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| Onderwerpen: | |
| Online toegang: | https://ncbi.nlm.nih.gov/pmc/articles/PMC7398301/ https://ncbi.nlm.nih.gov/pubmed/32019824 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1136/bmjqs-2019-009704 |
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