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Patient‐Centered Insights: Using Health Care Complaints to Reveal Hot Spots and Blind Spots in Quality and Safety

POLICY POINTS: Health care complaints contain valuable data on quality and safety; however, there is no reliable method of analysis to unlock their potential. We demonstrate a method to analyze health care complaints that provides reliable insights on hot spots (where harm and near misses occur) and...

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Detalhes bibliográficos
Publicado no:Milbank Q
Main Authors: GILLESPIE, ALEX, READER, TOM W.
Formato: Artigo
Idioma:Inglês
Publicado em: John Wiley and Sons Inc. 2018
Assuntos:
Acesso em linha:https://ncbi.nlm.nih.gov/pmc/articles/PMC6131356/
https://ncbi.nlm.nih.gov/pubmed/30203606
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1111/1468-0009.12338
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