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The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning
BACKGROUND: Letters of complaint written by patients and their advocates reporting poor healthcare experiences represent an under-used data source. The lack of a method for extracting reliable data from these heterogeneous letters hinders their use for monitoring and learning. To address this gap, w...
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| Publicado no: | BMJ Qual Saf |
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| Main Authors: | , |
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
BMJ Publishing Group
2016
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| Assuntos: | |
| Acesso em linha: | https://ncbi.nlm.nih.gov/pmc/articles/PMC5256238/ https://ncbi.nlm.nih.gov/pubmed/26740496 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1136/bmjqs-2015-004596 |
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