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Patient‐Centered Insights: Using Health Care Complaints to Reveal Hot Spots and Blind Spots in Quality and Safety
POLICY POINTS: Health care complaints contain valuable data on quality and safety; however, there is no reliable method of analysis to unlock their potential. We demonstrate a method to analyze health care complaints that provides reliable insights on hot spots (where harm and near misses occur) and...
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| Publicado no: | Milbank Q |
|---|---|
| Main Authors: | , |
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
John Wiley and Sons Inc.
2018
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| Assuntos: | |
| Acesso em linha: | https://ncbi.nlm.nih.gov/pmc/articles/PMC6131356/ https://ncbi.nlm.nih.gov/pubmed/30203606 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1111/1468-0009.12338 |
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