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Removing the barriers in health care services: the importance of emotional satisfaction
The competitive environment forces health care organizations to measure the quality and satisfaction as perceived by their health care consumers in order to determine both their financial and non-financial performance. The aim of this study was to examine the role of the consumers’ emotional satisfa...
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| Publicado no: | J Med Life |
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| Main Authors: | , , , |
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Carol Davila University Press
2018
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| Assuntos: | |
| Acesso em linha: | https://ncbi.nlm.nih.gov/pmc/articles/PMC6101686/ https://ncbi.nlm.nih.gov/pubmed/30140324 |
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