Quality of medical service, patient satisfaction and loyalty with a focus on interpersonal-based medical service encounters and treatment effectiveness: a cross-sectional multicenter study of complementary and alternative medicine (CAM) hospitals

BACKGROUND: Treatment effectiveness holds considerable importance in the association between service quality and satisfaction in medical service studies. While complementary and alternative medicine (CAM) use grows more prominent, comprehensive evaluations of the quality of medical service at CAM-or...

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Dettagli Bibliografici
Pubblicato in:BMC Complement Altern Med
Autori principali: Kim, Chang Eun, Shin, Joon-Shik, Lee, Jinho, Lee, Yoon Jae, Kim, Me-riong, Choi, Areum, Park, Ki Byung, Lee, Ho-Joo, Ha, In-Hyuk
Natura: Artigo
Lingua:Inglês
Pubblicazione: BioMed Central 2017
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Research Article
Accesso online:https://ncbi.nlm.nih.gov/pmc/articles/PMC5370429/
https://ncbi.nlm.nih.gov/pubmed/28351389
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1186/s12906-017-1691-6
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