Quality of medical service, patient satisfaction and loyalty with a focus on interpersonal-based medical service encounters and treatment effectiveness: a cross-sectional multicenter study of complementary and alternative medicine (CAM) hospitals

BACKGROUND: Treatment effectiveness holds considerable importance in the association between service quality and satisfaction in medical service studies. While complementary and alternative medicine (CAM) use grows more prominent, comprehensive evaluations of the quality of medical service at CAM-or...

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Publicado en:BMC Complement Altern Med
Autores principales: Kim, Chang Eun, Shin, Joon-Shik, Lee, Jinho, Lee, Yoon Jae, Kim, Me-riong, Choi, Areum, Park, Ki Byung, Lee, Ho-Joo, Ha, In-Hyuk
Formato: Artigo
Lenguaje:Inglês
Publicado: BioMed Central 2017
Materias:
Research Article
Acceso en línea:https://ncbi.nlm.nih.gov/pmc/articles/PMC5370429/
https://ncbi.nlm.nih.gov/pubmed/28351389
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1186/s12906-017-1691-6
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