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Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters

BACKGROUND: Interaction between service provider and customer is the primary core of service businesses of different natures, and the influence of trust on service quality and customer satisfaction could not be ignored in interpersonal-based service encounters. However, lack of existing literature o...

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Bibliografiske detaljer
Main Authors: Chang, Ching-Sheng, Chen, Su-Yueh, Lan, Yi-Ting
Format: Artigo
Sprog:Inglês
Udgivet: BioMed Central 2013
Fag:
Online adgang:https://ncbi.nlm.nih.gov/pmc/articles/PMC3570322/
https://ncbi.nlm.nih.gov/pubmed/23320786
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1186/1472-6963-13-22
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