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Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters

BACKGROUND: Interaction between service provider and customer is the primary core of service businesses of different natures, and the influence of trust on service quality and customer satisfaction could not be ignored in interpersonal-based service encounters. However, lack of existing literature o...

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Bibliografske podrobnosti
Main Authors: Chang, Ching-Sheng, Chen, Su-Yueh, Lan, Yi-Ting
Format: Artigo
Jezik:Inglês
Izdano: BioMed Central 2013
Teme:
Online dostop:https://ncbi.nlm.nih.gov/pmc/articles/PMC3570322/
https://ncbi.nlm.nih.gov/pubmed/23320786
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1186/1472-6963-13-22
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