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Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters
BACKGROUND: Interaction between service provider and customer is the primary core of service businesses of different natures, and the influence of trust on service quality and customer satisfaction could not be ignored in interpersonal-based service encounters. However, lack of existing literature o...
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| Hlavní autoři: | , , |
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| Médium: | Artigo |
| Jazyk: | Inglês |
| Vydáno: |
BioMed Central
2013
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| Témata: | |
| On-line přístup: | https://ncbi.nlm.nih.gov/pmc/articles/PMC3570322/ https://ncbi.nlm.nih.gov/pubmed/23320786 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1186/1472-6963-13-22 |
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