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Kim, Chang Eun, Joon-Shik Shin, Jinho Lee, Yoon Jae Lee, Me-riong Kim, Areum Choi, Ki Byung Park, Ho-Joo Lee, and In-Hyuk Ha. "Quality of Medical Service, Patient Satisfaction and Loyalty With a Focus On Interpersonal-based Medical Service Encounters and Treatment Effectiveness: A Cross-sectional Multicenter Study of Complementary and Alternative Medicine (CAM) Hospitals." BMC Complement Altern Med 2017.

Kim, Chang Eun, et al. "Quality of Medical Service, Patient Satisfaction and Loyalty With a Focus On Interpersonal-based Medical Service Encounters and Treatment Effectiveness: A Cross-sectional Multicenter Study of Complementary and Alternative Medicine (CAM) Hospitals." BMC Complement Altern Med 2017.