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Complaint handling in healthcare: expectation gaps between physicians and the public; results of a survey study
BACKGROUND: Patients who submit complaints about the healthcare they have received are often dissatisfied with the response to their complaints. This is usually attributed to the failure of physicians to respond adequately to what complainants want, e.g. an apology or an explanation. However, expect...
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| Pubblicato in: | BMC Res Notes |
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| Autori principali: | , , |
| Natura: | Artigo |
| Lingua: | Inglês |
| Pubblicazione: |
BioMed Central
2015
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| Soggetti: | |
| Accesso online: | https://ncbi.nlm.nih.gov/pmc/articles/PMC4591727/ https://ncbi.nlm.nih.gov/pubmed/26429097 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1186/s13104-015-1479-z |
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