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Complaint handling in healthcare: expectation gaps between physicians and the public; results of a survey study

BACKGROUND: Patients who submit complaints about the healthcare they have received are often dissatisfied with the response to their complaints. This is usually attributed to the failure of physicians to respond adequately to what complainants want, e.g. an apology or an explanation. However, expect...

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Detalhes bibliográficos
Publicado no:BMC Res Notes
Main Authors: Friele, R. D., Reitsma, P. M., de Jong, J. D.
Formato: Artigo
Idioma:Inglês
Publicado em: BioMed Central 2015
Assuntos:
Acesso em linha:https://ncbi.nlm.nih.gov/pmc/articles/PMC4591727/
https://ncbi.nlm.nih.gov/pubmed/26429097
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1186/s13104-015-1479-z
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