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Complaint handling in healthcare: expectation gaps between physicians and the public; results of a survey study

BACKGROUND: Patients who submit complaints about the healthcare they have received are often dissatisfied with the response to their complaints. This is usually attributed to the failure of physicians to respond adequately to what complainants want, e.g. an apology or an explanation. However, expect...

Täydet tiedot

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Bibliografiset tiedot
Julkaisussa:BMC Res Notes
Päätekijät: Friele, R. D., Reitsma, P. M., de Jong, J. D.
Aineistotyyppi: Artigo
Kieli:Inglês
Julkaistu: BioMed Central 2015
Aiheet:
Linkit:https://ncbi.nlm.nih.gov/pmc/articles/PMC4591727/
https://ncbi.nlm.nih.gov/pubmed/26429097
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1186/s13104-015-1479-z
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