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Patient complaints in healthcare systems: a systematic review and coding taxonomy

BACKGROUND: Patient complaints have been identified as a valuable resource for monitoring and improving patient safety. This article critically reviews the literature on patient complaints, and synthesises the research findings to develop a coding taxonomy for analysing patient complaints. METHODS:...

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Bibliografische gegevens
Hoofdauteurs: Reader, Tom W, Gillespie, Alex, Roberts, Jane
Formaat: Artigo
Taal:Inglês
Gepubliceerd in: BMJ Publishing Group 2014
Onderwerpen:
Online toegang:https://ncbi.nlm.nih.gov/pmc/articles/PMC4112446/
https://ncbi.nlm.nih.gov/pubmed/24876289
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1136/bmjqs-2013-002437
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