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Relationship between complaints and quality of care in New Zealand: a descriptive analysis of complainants and non‐complainants following adverse events
OBJECTIVES: To estimate the proportion and characteristics of patients injured by medical care in New Zealand public hospitals who complain to an independent health ombudsman, the Health and Disability Commissioner (“the Commissioner”). DESIGN: The percentage of injured patients who lodge complaints...
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| Main Authors: | , , , , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
BMJ Group
2006
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| Assuntos: | |
| Acesso em linha: | https://ncbi.nlm.nih.gov/pmc/articles/PMC2563994/ https://ncbi.nlm.nih.gov/pubmed/16456205 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1136/qshc.2005.015743 |
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