Bismark, M. M., Brennan, T. A., Paterson, R. J., Davis, P. B., & Studdert, D. M. (2006). Relationship between complaints and quality of care in New Zealand: A descriptive analysis of complainants and non‐complainants following adverse events. BMJ Group.

Bismark, M M., T A. Brennan, R J. Paterson, P B. Davis, و D M. Studdert. Relationship between Complaints and Quality of Care in New Zealand: A Descriptive Analysis of Complainants and Non‐complainants Following Adverse Events. BMJ Group, 2006.

Bismark, M M., et al. Relationship between Complaints and Quality of Care in New Zealand: A Descriptive Analysis of Complainants and Non‐complainants Following Adverse Events. BMJ Group, 2006.