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Relationship between complaints and quality of care in New Zealand: a descriptive analysis of complainants and non‐complainants following adverse events
OBJECTIVES: To estimate the proportion and characteristics of patients injured by medical care in New Zealand public hospitals who complain to an independent health ombudsman, the Health and Disability Commissioner (“the Commissioner”). DESIGN: The percentage of injured patients who lodge complaints...
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| Autors principals: | , , , , |
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| Format: | Artigo |
| Idioma: | Inglês |
| Publicat: |
BMJ Group
2006
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| Matèries: | |
| Accés en línia: | https://ncbi.nlm.nih.gov/pmc/articles/PMC2563994/ https://ncbi.nlm.nih.gov/pubmed/16456205 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1136/qshc.2005.015743 |
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