Evaluating customer satisfaction with the quality of online banking services after COVID-19: developing country perspective

This study aimed to assess customer satisfaction levels with the quality of online banking services in the Islamic banking sector of Bangladesh, particularly after the COVID-19 pandemic. Data were collected from 280 online banking customers using a modified questionnaire based on the SERVQUAL model....

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Hlavní autoři:	Md. Abu Issa Gazi, Abdullah Al Masud, Mohammad Bin Amin, Md. Alamgir Hossain, Abdul Rahman bin S Senathirajah, Masuk Abdullah
Médium:	Artigo
Jazyk:	Inglês
Vydáno:	Taylor & Francis Group 2024-12-01
Edice:	Cogent Business & Management
Témata:	Online banking customer satisfaction consumer behavior service quality SERVQUAL model Bangladeshi banking sector
On-line přístup:	https://www.tandfonline.com/doi/10.1080/23311975.2024.2423057
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