Evaluating customer satisfaction with the quality of online banking services after COVID-19: developing country perspective

This study aimed to assess customer satisfaction levels with the quality of online banking services in the Islamic banking sector of Bangladesh, particularly after the COVID-19 pandemic. Data were collected from 280 online banking customers using a modified questionnaire based on the SERVQUAL model....

وصف كامل

التفاصيل البيبلوغرافية

المؤلفون الرئيسيون:	Md. Abu Issa Gazi, Abdullah Al Masud, Mohammad Bin Amin, Md. Alamgir Hossain, Abdul Rahman bin S Senathirajah, Masuk Abdullah
التنسيق:	Artigo
اللغة:	Inglês
منشور في:	Taylor & Francis Group 2024-12-01
سلاسل:	Cogent Business & Management
الموضوعات:	Online banking customer satisfaction consumer behavior service quality SERVQUAL model Bangladeshi banking sector
الوصول للمادة أونلاين:	https://www.tandfonline.com/doi/10.1080/23311975.2024.2423057
الوسوم:	إضافة وسم لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!