From Employees to Sustainable Profits: Integrating Employee Engagement, Customer Satisfaction, and Financial Performance 

Employee engagement has increasingly been recognized as a strategic resource for achieving sustainable organizational performance. This study examines the relationships among employee engagement, customer satisfaction, and financial performance using the Service-Profit Chain Theory and Social Exchan...

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Autors principals:	Dr. Nihar Ranjan Agasti, Dr Ashok Kumar Dash, Dr. Diptimayee Panda, Dr. Pinakshi Bag, Dr. Biswa Ranjan Agasti, Swadhin Kumar Rout
Format:	Artigo
Idioma:	Inglês
Publicat:	Asia Academic Press 2026-07-01
Col·lecció:	Journal of Asia Entrepreneurship and Sustainability
Matèries:	Employee Engagement Customer Satisfaction Financial Performance Service-Profit Chain PLS-SEM Sustainable Performance
Accés en línia:	https://asiaentrepreneurshipjournal.com/index.php/jaes/article/view/471
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