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From Employees to Sustainable Profits: Integrating Employee Engagement, Customer Satisfaction, and Financial Performance 

Employee engagement has increasingly been recognized as a strategic resource for achieving sustainable organizational performance. This study examines the relationships among employee engagement, customer satisfaction, and financial performance using the Service-Profit Chain Theory and Social Exchan...

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Principais autores: Dr. Nihar Ranjan Agasti, Dr Ashok Kumar Dash, Dr. Diptimayee Panda, Dr. Pinakshi Bag, Dr. Biswa Ranjan Agasti, Swadhin Kumar Rout
Formato: Artigo
Idioma:Inglês
Publicado em: Asia Academic Press 2026-07-01
coleção:Journal of Asia Entrepreneurship and Sustainability
Assuntos:
Employee Engagement
Customer Satisfaction
Financial Performance
Service-Profit Chain
PLS-SEM
Sustainable Performance
Acesso em linha:https://asiaentrepreneurshipjournal.com/index.php/jaes/article/view/471
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