Examining the influence of organizational commitment on service quality through the lens of job involvement as a mediator and emotional labor and organizational climate as moderators

This study investigates the impact of organizational commitment and job engagement on service quality, while integrating the influences of organizational climate and emotional labor. Utilizing data from 427 participants, acquired via structured questionnaires, the research employed the Statistical P...

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Hauptverfasser:	Ying-Chen Lo, Chongfeng Lu, Ya-Ping Chang, Shu-Fen Wu
Format:	Artigo
Sprache:	Inglês
Veröffentlicht:	Elsevier 2024-01-01
Schriftenreihe:	Heliyon
Schlagworte:	Emotional labor Organizational climate Organizational commitment Service quality Job involvement
Online-Zugang:	http://www.sciencedirect.com/science/article/pii/S2405844024001610
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