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Examining the influence of organizational commitment on service quality through the lens of job involvement as a mediator and emotional labor and organizational climate as moderators

This study investigates the impact of organizational commitment and job engagement on service quality, while integrating the influences of organizational climate and emotional labor. Utilizing data from 427 participants, acquired via structured questionnaires, the research employed the Statistical P...

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Principais autores: Ying-Chen Lo, Chongfeng Lu, Ya-Ping Chang, Shu-Fen Wu
Format: Artigo
Sprog:Inglês
Udgivet: Elsevier 2024-01-01
Serier:Heliyon
Fag:
Emotional labor
Organizational climate
Organizational commitment
Service quality
Job involvement
Online adgang:http://www.sciencedirect.com/science/article/pii/S2405844024001610
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