Exploring employee retention and intention to leave within a call centre

Orientation: Call centre organisations are plagued with high levels of employee turnover and are challenged by effectively retaining their staff. Research purpose: The study sets out to establish factors that affect the retention of call centre agents and to determine call centre agents’ intention...

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Номзүйн дэлгэрэнгүй

Үндсэн зохиолчид:	Nelesh Dhanpat, Faith D. Madou, Phokela Lugisani, Rethabile Mabojane, Mbail Phiri
Формат:	Artigo
Хэл сонгох:	Inglês
Хэвлэсэн:	AOSIS 2018-03-01
Цуврал:	SA Journal of Human Resource Management
Нөхцлүүд:	employee retention intention to leave employee turnover retention factor
Онлайн хандалт:	https://sajhrm.co.za/index.php/sajhrm/article/view/905
Шошгууд:	Шошго нэмэх Шошго байхгүй, Энэхүү баримтыг шошголох эхний хүн болох!