Exploring employee retention and intention to leave within a call centre

Orientation: Call centre organisations are plagued with high levels of employee turnover and are challenged by effectively retaining their staff. Research purpose: The study sets out to establish factors that affect the retention of call centre agents and to determine call centre agents’ intention...

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Principais autores:	Nelesh Dhanpat, Faith D. Madou, Phokela Lugisani, Rethabile Mabojane, Mbail Phiri
Format:	Artigo
Jezik:	Inglês
Izdano:	AOSIS 2018-03-01
Serija:	SA Journal of Human Resource Management
Teme:	employee retention intention to leave employee turnover retention factor
Online dostop:	https://sajhrm.co.za/index.php/sajhrm/article/view/905
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