Exploring employee retention and intention to leave within a call centre
Orientation: Call centre organisations are plagued with high levels of employee turnover and are challenged by effectively retaining their staff. Research purpose: The study sets out to establish factors that affect the retention of call centre agents and to determine call centre agents’ intention...
Furkejuvvon:
| Váldodahkkit: | , , , , |
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| Materiálatiipa: | Artigo |
| Giella: | Inglês |
| Almmustuhtton: |
AOSIS
2018-03-01
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| Ráidu: | SA Journal of Human Resource Management |
| Fáttát: | |
| Liŋkkat: | https://sajhrm.co.za/index.php/sajhrm/article/view/905 |
| Fáddágilkorat: |
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