Detecting success factors of electronic customer relationship management (e_CRM) system to establish an appropriate model in police call centre of Iran
The present research aims to describe and explain factors affecting the success of eCRM system in police telephone-contact centers as a part of their interactive and relationship-oriented programs. In this study, one of the most famous models implemented in several industries such as insurance indus...
Sábháilte in:
| Príomhchruthaitheoirí: | , |
|---|---|
| Formáid: | Artigo |
| Teanga: | Inglês |
| Foilsithe / Cruthaithe: |
Growing Science
2012-01-01
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| Sraith: | Management Science Letters |
| Ábhair: | |
| Rochtain ar líne: | http://www.growingscience.com/msl/Vol2/msl_2011_56.pdf |
| Clibeanna: |
Níl clibeanna ann, Bí ar an gcéad duine le clib a chur leis an taifead seo!
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