Treat others just as you want to be treated: Capitalising on employees’ religiosity and emotional intelligence to nurture customer-focused perspective-taking
Although the contribution of customer-focused perspective-taking in enhancing service performance has been extensively acknowledged in the literature, there is limited evidence on its antecedents. This study, therefore, tested a hypothesised model examining the interplay between employees’ religiosi...
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| Main Author: | |
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| Format: | Artigo |
| Language: | Inglês |
| Published: |
Taylor & Francis Group
2025-09-01
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| Series: | Research in Hospitality Management |
| Subjects: | |
| Online Access: | https://www.tandfonline.com/doi/10.1080/22243534.2025.2582331 |
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