The influence of customer orientation on emotional labour and work outcomes: a study in the tourism industry
How service employees express their emotions with customers is an important part of service quality. However, the emotional expressiveness of contact employees can be affected by the importance they give to customers and can have consequences on their work attitudes and well-being. This study aims...
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| Principais autores: | , , |
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| Format: | Artigo |
| Sprog: | Inglês |
| Udgivet: |
Varna University of Management
2018-10-01
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| Serier: | European Journal of Tourism Research |
| Fag: | |
| Online adgang: | https://ejtr.vumk.eu/index.php/about/article/view/340 |
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