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Analyzing Public Library Service Interactions to Improve Public Library Customer Service and Technology Systems

Abstract Objective – To explore the types and nature of assistance library customers are asking library staff for in a large Canadian urban public library system. Methods – A qualitative study employing transaction logging combined with embedded observation occurred for three-day sample perio...

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Hoofdauteurs: Holly Kristin Arnason, Louise Reimer
Formaat: Artigo
Taal:Inglês
Gepubliceerd in: University of Alberta 2012-03-01
Reeks:Evidence Based Library and Information Practice
Onderwerpen:
public libraries
customer service
transaction study
technology help
Online toegang:https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/11654
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