Analyzing Public Library Service Interactions to Improve Public Library Customer Service and Technology Systems

Abstract Objective – To explore the types and nature of assistance library customers are asking library staff for in a large Canadian urban public library system. Methods – A qualitative study employing transaction logging combined with embedded observation occurred for three-day sample perio...

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Opis bibliograficzny

Główni autorzy:	Holly Kristin Arnason, Louise Reimer
Format:	Artigo
Język:	Inglês
Wydane:	University of Alberta 2012-03-01
Seria:	Evidence Based Library and Information Practice
Hasła przedmiotowe:	public libraries customer service transaction study technology help
Dostęp online:	https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/11654
Etykiety:	Dodaj etykietę Nie ma etykietki, Dołącz pierwszą etykiete!