Analyzing Public Library Service Interactions to Improve Public Library Customer Service and Technology Systems
Abstract Objective – To explore the types and nature of assistance library customers are asking library staff for in a large Canadian urban public library system. Methods – A qualitative study employing transaction logging combined with embedded observation occurred for three-day sample perio...
Furkejuvvon:
| Váldodahkkit: | , |
|---|---|
| Materiálatiipa: | Artigo |
| Giella: | Inglês |
| Almmustuhtton: |
University of Alberta
2012-03-01
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| Ráidu: | Evidence Based Library and Information Practice |
| Fáttát: | |
| Liŋkkat: | https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/11654 |
| Fáddágilkorat: |
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