Treat others just as you want to be treated: Capitalising on employees’ religiosity and emotional intelligence to nurture customer-focused perspective-taking
Although the contribution of customer-focused perspective-taking in enhancing service performance has been extensively acknowledged in the literature, there is limited evidence on its antecedents. This study, therefore, tested a hypothesised model examining the interplay between employees’ religiosi...
Tallennettuna:
| Päätekijä: | |
|---|---|
| Aineistotyyppi: | Artigo |
| Kieli: | Inglês |
| Julkaistu: |
Taylor & Francis Group
2025-09-01
|
| Sarja: | Research in Hospitality Management |
| Aiheet: | |
| Linkit: | https://www.tandfonline.com/doi/10.1080/22243534.2025.2582331 |
| Tagit: |
Ei tageja, Lisää ensimmäinen tagi!
|