ATRIBUTOS DE QUALIDADE DOS SERVIÇOS PRESTADOS POR UMA IES E OS FATORES QUE IMPACTAM NA SATISFAÇÃO DOS ALUNOS DO CURSO DE GRADUAÇÃO EM ADMINISTRAÇÃO

This paper presents a study a bout how to identify the attributes and services quality dimensions (factors), provided by a Higher Education Institution (HEI) that impact in the students of the Administration course’ satisfaction. The operationalization of the research was carried out i nitially by m...

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গ্রন্থ-পঞ্জীর বিবরন

প্রধান লেখক:	Gabriel Sperandio Milan, Fabiano Larentis, Anderson Corso, Luciene Eberle, Fernanda Lazzari, Deonir De Toni
বিন্যাস:	Artigo
ভাষা:	Espanhol
প্রকাশিত:	Universidade Federal de Santa Catarina 2014-01-01
মালা:	Revista Gestão Universitária na América Latina
বিষয়গুলি:	services quality services quality dimensions customer satisfaction educational services educational services management
অনলাইন ব্যবহার করুন:	http://www.redalyc.org/articulo.oa?id=319332709016
ট্যাগগুলো:	ট্যাগ যুক্ত করুন কোনো ট্যাগ নেই, প্রথমজন হিসাবে ট্যাগ করুন!