Design of a RAG-Based Customer Service Chatbot Enhanced with Knowledge Graph and GPT Evaluation: A Case Study in the Import Trade Industry
Amid the wave of digital transformation and customer service automation, traditional chatbots are increasingly challenged by their inability to handle unstructured data and complex queries. This issue is particularly critical in the import trade industry, where customer service representatives must...
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| 主要な著者: | , |
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| フォーマット: | Artigo |
| 言語: | Inglês |
| 出版事項: |
MDPI AG
2026-04-01
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| シリーズ: | Software |
| 主題: | |
| オンライン･アクセス: | https://www.mdpi.com/2674-113X/5/2/15 |
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