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Design of a RAG-Based Customer Service Chatbot Enhanced with Knowledge Graph and GPT Evaluation: A Case Study in the Import Trade Industry

Amid the wave of digital transformation and customer service automation, traditional chatbots are increasingly challenged by their inability to handle unstructured data and complex queries. This issue is particularly critical in the import trade industry, where customer service representatives must...

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Asıl Yazarlar: Nien-Lin Hsueh, Wei-Che Lin
Materyal Türü: Artigo
Dil:Inglês
Baskı/Yayın Bilgisi: MDPI AG 2026-04-01
Seri Bilgileri:Software
Konular:
customer service automation
enterprise digital transformation
GPT
import trade
knowledge graph
RAG
Online Erişim:https://www.mdpi.com/2674-113X/5/2/15
Etiketler: Etiketle
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