Meta-analytic of the relationship between employee job satisfaction and customer satisfaction

A meta-analysis of the relationship between employee job satisfaction and customer satisfaction was conducted. This analysis produced statistically significant correlation for this relationship. Results suggest that the service context is a moderator of the employee job satisfaction – customer satis...

Πλήρης περιγραφή

Λεπτομέρειες βιβλιογραφικής εγγραφής

Κύριοι συγγραφείς:	Marlena León Mendoza, Carlos Ortega Maldonado
Μορφή:	Artigo
Γλώσσα:	Inglês
Έκδοση:	Konrad Lorenz Fundación Universitaria 2014-11-01
Σειρά:	Suma de Negocios
Θέματα:	employee job satisfaction customer satisfaction service context service-profit chain service climate
Διαθέσιμο Online:	http://www.elsevier.es/es-revista-suma-negocios-208-articulo-meta-analytic-relationship-between-employee-job-S2215910X1470014X
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