Meta-analytic of the relationship between employee job satisfaction and customer satisfaction
A meta-analysis of the relationship between employee job satisfaction and customer satisfaction was conducted. This analysis produced statistically significant correlation for this relationship. Results suggest that the service context is a moderator of the employee job satisfaction – customer satis...
保存先:
| 主要な著者: | , |
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| フォーマット: | Artigo |
| 言語: | Inglês |
| 出版事項: |
Konrad Lorenz Fundación Universitaria
2014-11-01
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| シリーズ: | Suma de Negocios |
| 主題: | |
| オンライン･アクセス: | http://www.elsevier.es/es-revista-suma-negocios-208-articulo-meta-analytic-relationship-between-employee-job-S2215910X1470014X |
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